Allow use of existing Twilio numbers for ZenDesk voice


7 Comentários

  • Vincèn PUJOL

    Some news about capability to do this ? or support is able to handle that on a case by case ?

  • Kalju Rüütli

    Any feedback on this request?

    We have the same issue - we already using Twilio numbers and would liket to reuse the same numbers with Zendesk.

  • Steven Yan

    If you would like to do this, please contact and we can help port your Twilio phone number into a Zendesk Voice account.  Note that the phone number will be moved from your account into a separate Twilio account which is linked to your Zendesk account.

  • PatrickBreitenbach

    Is there any way to make API calls against my Zendesk-Twilio number?

  • Spencer Schmerling

    We have a number in our Twilio account that is answered by an IVR that we built in Twilio. Is there a way to use that number (or that number's caller ID) when we make an outbound call from Zendeks?

  • Michel
    Zendesk team member

    Hello Spencer, 


    If you do have an existing Talk number on your account and if you are on a Talk Professional or Enterprise account you would have the ability to add an external number to have it display as the outgoing calling number when you are placing a call from you Zendesk number. 

    You will be able to find more information here:


    If you have any other question, feel free to contact us at


    Have a great rest of your day! 

  • Spencer Schmerling

    Thanks Michel, that is exactly what I was looking for.


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