Allow use of existing Twilio numbers for ZenDesk voice
ConcluídaWe already have a number of Twilio numbers in our own account, and while we can forward any of them to the Twilio number provided by ZenDesk for ZenDesk Voice, it essentially results in double billing. It would be helpful if when configuring Voice a user could choose to use an existing Twilio number. This should be pretty easy to do using the API and a user's account SID and token.
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Some news about capability to do this ? or support is able to handle that on a case by case ?
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Any feedback on this request?
We have the same issue - we already using Twilio numbers and would liket to reuse the same numbers with Zendesk.
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If you would like to do this, please contact support@zendesk.com and we can help port your Twilio phone number into a Zendesk Voice account. Note that the phone number will be moved from your account into a separate Twilio account which is linked to your Zendesk account.
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Is there any way to make API calls against my Zendesk-Twilio number?
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We have a number in our Twilio account that is answered by an IVR that we built in Twilio. Is there a way to use that number (or that number's caller ID) when we make an outbound call from Zendeks?
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Hello Spencer,
If you do have an existing Talk number on your account and if you are on a Talk Professional or Enterprise account you would have the ability to add an external number to have it display as the outgoing calling number when you are placing a call from you Zendesk number.
You will be able to find more information here: https://support.zendesk.com/hc/en-us/articles/218004987-Adding-Zendesk-Talk-numbers#topic_pmh_c5m_j1b
If you have any other question, feel free to contact us at support@zendesk.com.
Have a great rest of your day!
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Thanks Michel, that is exactly what I was looking for.
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