Views - Make available for multiple Groups

Planejada

91 Comentários

  • Julia Gilinets

    We could GREATLY benefit from this as well! 

    1
  • Jake Holman

    Yeah, we love this idea. We plan on doing this, but unfortunately I have no ETA. I can tell you it's very unlikely to see anything like it this year.

    -1
  • Julia Gilinets

    Great to hear it's planned! If we can help by providing our use cases or participating in a beta please let us know. Very much looking forward to this feature, it will help our set up go to the next level.

    0
  • Laura D.

    Mostly for Jake, but also for anyone else who would be interested to know there's additional interest in this feature, there is another discussion about this topic: https://support.zendesk.com/entries/368391. To keep things organized I've closed it for comments and add a link in the last comment to this main thread. 

    1
  • Lewis

    Thanks Laura, really looking forward to this feature!

    0
  • Leigh A

    +1!

    Views are awesome and powerful and I wish I could share them more efficiently!

    0
  • Julia Gilinets

    Jake, Laura - we're needing this more and more! Any updates on ETA by chance? A beta we can be a part of? Thank you.

    0
  • Marta Ferreirinha

    I had this idea too and am really glad to see that more people agree! Would really be very useful.

    0
  • Justin Laing

    We've just expanded from 2 groups to 3 groups and now need this too!

    0
  • Terry Knox

    Would love this, and it should cover macros too!

    At the moment, we're having to add all users to extra "combo" groups so that the views etc. that apply to several groups can be seen by the right people. It's a pain.

    1
  • Kevin Hill

    Any ideas when this will be ready?

    0
  • Manuel Nieto

    Also interested/needing this feature

    0
  • Paul Isom

    +1

    We need this feature too, making views available to 'all' is very messy and we do not want to add users in to other groups unnecessarily as it gives them access to other views they do not need.

    0
  • Shannon Brown

    +1 

    We need this capability, as today we have to create multiple duplicate views for the various groups that need to see a view. 

    An update on timing would be greatly appreciated. 

    0
  • Davide Arlotto

    +1

    Would be great!!

    0
  • Heather R

    +1 we need this, really really need this!

    0
  • Jenneke Koorn

    We could definitely use this.

    0
  • Angel Metayer

    I am a little disappointed that there has not been a reply to this inquiry since October 29, 2013. 

    Even if there isn't an ETA - it would be nice to know if this is still being worked on. 

    The search function was moved and updated, but I would think this feature has more of a benefit. 

    What is the status of this inquiry? Has it moved from "idea" stage to "being worked on" stage?

    1
  • Erin Boyle

    Hi Angel,

    As I mentioned on your other post about macros, this is still something we'd very much like to do. We'll likely pave the way with a change in macros first, and follow-up with views second. I'll be sure to provide an update once there's a concrete plan around this.

    Best,
    Erin

    0
  • Veronica Apen

    +1

    0
  • Shannon Brown

    ZD PMs,

    Can we can an update on this one? It looks like Jake was considering this two years ago. This is one of the many areas where multi-select is necessary. 

    0
  • Erin Boyle

    Hi Shannon,

    This is still something we plan to do, and we're likely to start with Macros first in the next few months as a part of an ongoing project to overhaul the macros management experience. It may be fairly easy for us to port it over to Views once Macros is done, although that's not a guarantee. If it's straightforward to do, we'll try to get it into views shortly thereafter. I'll keep you all posted!

    Best,
    Erin

    0
  • Todd Burgess

    Adding my +1. Having this feature will eliminate over 20 views from our implementation. 

    0
  • Angeli Ho

    Adding my +1.  I need to have view per groups and management would also want to see views for ALL groups on the sidebar.

    0
  • David Sheehan

    My team needs this. 

    0
  • Karyn Tooke

    +1 for both Views & Macros!

    This would hugely benefit us also, we are expanding rapidly so having individual views per group is becoming laborious to manage. Also, many people use personal views to compensate for this lack of functionality - looking forward to hearing about an ETA!!

    0
  • Colin Piper

    If you really need something now then an app may be the solution for you. I create dummy groups that are a combination of other groups. It's a little painful but I do not have a high turn over of agents so it's manageable for me at least. The problem with these extra groups is that I do not actually want agents to assign tickets to them and this is where the Assignment Control App comes in to play. 

    https://www.zendesk.com/apps/assignment-control/

    With this app I can make those dummy groups vanish from view.

    This is a workaround but something that fills the gap until that day that ZD deliver this functionality that many of us would like. 

    1
  • Terry Knox

    Just to say that I do exactly what Colin suggests to and it works fairly well. It is a pain in the bum though. 

    0
  • Kristin Bouveng

    Couldn't agree more on the above. 

    To add to the request, it would also be very useful to make views (and macros) available to several agents, regardless of which groups they are in. 

    1

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