Just like the Twitter tickets I would enjoy something similar for the Q&A site stackoverflow.com. In other words generating tickets from stackoverflow.com searches or whenever a new question is asked with a specific tag. As far as I know they have the remote API to set that up.
Product users often use stackoverflow.com (and various sister sites) to ask questions about a technical product that should have been directed at the product developer, or where the developer wants to proactively support (and surprise customers) by responding to questions about his product on such Q&A websites.
If you know the stackexchange.com network you may also be aware of several sites with relatively similar content (superuser, game development, programmers, etc.) and monitoring them all from zendesk would be great value. Personally I only find time to check the topmost posts on stackoverflow.com every now and then.
Being able to answer those questions (even with limited or no formatting options) as they come in and directly by email or via Zendesk in the usual flow of responding to customer tickets would be awesome. For me at least. :)
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