Auto refresh in new Zendesk

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174 Comentários

  • Jim
    Ações de comentário Permalink

    @Max, as Joerg suggests.

    You already popup a box to let me know that the ticket I am viewing has been updated, in order to see that update I must either refresh my browser window, in which case I should go make a cup of coffee, it may be a while, or close the ticket tab, refresh the main views page, hope it updates, then reopen the ticket, also nearly as much time.

    Why not use the popup as a refresh button?

    "This ticket has been updated, click this notification to refresh the ticket and see the updates".

    And since that window eventually disappears include a simple refresh icon on the ticket itself. This way if I was away getting a cup of coffee with the ticket open and the new young intern decided to handle the ticket without telling me I can be notified it needs a refresh by the presence of the refresh button. You could also simply leave the modal window there until acted on by the user.

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  • Will Fisher
    Ações de comentário Permalink

    Some sort of ability to manually trigger a refresh of a ticket would be really appreciated.

    1
  • Guy Harel
    Ações de comentário Permalink

    Hear hear.

    I understand the complexity of refreshing the lists, and even the ticket itself (perhaps the agent is in the middle of writing the response, etc). But you can show a refresh icon on the top-left toolbar perhaps that "lights up" when there are changes to be seen, and clicking that will refresh the content. As a web developer I'm aware that this is no trivial task and is harder to implement at scale, but this is really, really important in the day-to-day work.

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  • Tony
    Ações de comentário Permalink

    Plus 1

    1
  • Gabriel Udrescu
    Ações de comentário Permalink

    Plus one!

    1
  • Henry Kehlmann
    Ações de comentário Permalink

    Plus one! It would be great if at least open tickets would be somehow easily refreshable ( for example clicking on open ticket tab )

    1
  • Erik Knapp
    Ações de comentário Permalink

    Plus 1 here as well.

    It would be awesome if the updates to your tickets on the dashboard would auto refresh.  It was working by just hitting the heart button again, but that is no longer reloading the activity section of the page.  Right now the only way I know if one of my tickets was updated is by getting a push notification on my iPhone.  Refreshing the entire web page will refresh the log, but you lose any open tabs you were working on.  

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  • Dave Sick
    Ações de comentário Permalink

    Vote for auto refresh.

    Not having an auto-refresh really hurts workflows that use views vs. dashboard as our main screen. I realize this would hit your system a bit, but is probably less taxing than having full refreshes going on every minute to ensure we have the most updated ticket views. The refresh on the view page does always work either.

     

    This would really benefit our team and the rest fo the folks here.

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  • Andrew Ballester
    Ações de comentário Permalink

    Plus one for us.  I'm amazed that it isn't there and we can't build it in with widgets or Apps

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  • Patrick Wouters
    Ações de comentário Permalink

    +1

    1
  • Michael Burnham
    Ações de comentário Permalink

    +1 strongly voted. This is making my team nuts here. The previous poster is correct, it takes several seconds to refresh the entire page. I would have to assume your load is INCREASED by everybody hammering the F5 key just to get their work done. I am just shocked that this isn't already baked in.

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  • Jeff Bergcoutts
    Ações de comentário Permalink

    +1

    1
  • Bilal Khan
    Ações de comentário Permalink

    Can we at least get autorefresh for the dashboard?

    Are there any edge cases with that?

     

    B

    1
  • Tony So
    Ações de comentário Permalink

    +1000

    1
  • Travis Swientek
    Ações de comentário Permalink

    I created a Chrome extension that automatically refreshes the Zendesk views for the new Lotus interface. You MUST be using Google Chrome. Download it here, http://bit.ly/VQonPx. Once downloaded, go to Chrome -> Menu -> Tools -> Extensions. Drag and drop the downloaded file to the Extensions window. From there, it should be enabled! Enjoy. 

    For the developers, you can download the source here, https://github.com/travis06/ZendeskLotusRefresh. 

    1
  • Gabriel Udrescu
    Ações de comentário Permalink

    Sorry, cannot install. Chrome points me to this URL: http://support.google.com/chrome_webstore/bin/answer.py?hl=en&answer=2664769&p=crx_warning

    1
  • Travis Swientek
    Ações de comentário Permalink

    You didn't follow the instructions. :)

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  • Gabriel Udrescu
    Ações de comentário Permalink

    My bad, I was in a hurry. Ok, now let's see how it's working!

    1
  • Jim
    Ações de comentário Permalink

    Travis,

     

    Are there any configurable? What are the refresh times etc, can you give us a little more info on what is done?

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  • Anne
    Ações de comentário Permalink

    Travis,

    This is amazing!!!!  Thank you so much!!!!!!!!

    1
  • Travis Swientek
    Ações de comentário Permalink

    Jim - I posted the code to Github, you're welcome to make adjustments as you'd like. The default refresh is 60 seconds. 

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  • Jim
    Ações de comentário Permalink

    Travis,

    Thanks for pointing that out, I had not noticed it.

    So it really is nothing more than a quick refresh of the "Views" page every 30 seconds. Very nice. Quick too, seems to refresh faster than the manually clicked refresh.

    I will be watching the memory usage to see if it becomes a problem.

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  • Jay
    Ações de comentário Permalink

    @Aaron: I think I'm missing something - when I'm on a ticket, in the upper left it'll tell me when someone else updates the ticket.  But I can't find the "refresh views" link anywhere.  Is there a way to refresh just the ticket that's been updated, without refreshing the entire page and losing the other open tabs?

    1
  • Jonathan March
    Ações de comentário Permalink

    @Jay. Close the ticket that was updated elsewehere, then reopen it (e.g. from the "+ add" dropdown menu). The ticket will reopen, hopefully with the new content. (In the past, new content was often not shown and it was necessary to refresh the entire page with the losses that you mention, but it seems to be working most of the time now.)

    The ability to refresh the ticket more directly (or even automatically) is an oft-requested feature, and IIUC somewhere on Zendesk's to-do list.

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  • Jay
    Ações de comentário Permalink

    @Jonathan thank you!  good thinking, I'll try that out.

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  • Development
    Ações de comentário Permalink

    hi, I have tried using the chrome extension provided by Travis however it does not seem to be working although it is showing within my enabled extensions. Can anyone provide any assistance?

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  • Sigurd Eckermann
    Ações de comentário Permalink

    AUTOREFRESH is absolutly needed and a basic functionality.

    It is always confusing if there are old stati on the view.

     

    1
  • Jim
    Ações de comentário Permalink

    I am experiencing no issues with the Auto Refresh plugin.

    It still seems to be working as expected.

     

    Zendesk, perhaps you folks should give a bit of a bounty to Mr Travis and include the refresh script itself in your next update as it seems to be exactly what the doctor ordered.

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  • Brandon K.
    Ações de comentário Permalink

    Hey Jim,

    Thanks for letting us know that Travis' app works for you! For anyone that missed it in the comment thread, here is the Github code:  https://github.com/travis06/ZendeskLotusRefresh and here is a link to the download:  http://bit.ly/VQonPx

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  • MIke Leydekkers
    Ações de comentário Permalink

    Much needed here as well...

    You can potentially have an agent sit there for hours thinking there are no new tickets...wups!

    1

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