Some of our customers have shared great tips with the community for workflows they've set up using triggers!
- How to set a reminder on a ticket
- Trigger-based notifications: workaround for posting comment in ticket
- Using triggers to populate and track views
- Notify supervisors of "Hot Potato" tickets
- Escalating tickets to other groups
- Ticket notification if unassigned for 1 hour
- Fine Tuning: Brick by Brick- How to build your ideal workflow
- Fine Tuning: How Zendesk uses Zendesk
- Fine Tuning: Agent Productivity
- Fine Tuning: Taking action on Customer satisfaction
- Fine Tuning: Beautifully simple bridges between your Support, Sales, and Engineering teams
- Fine Tuning: Effective team communication in your support organization
Zendesk on Zendesk
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