192 Comentários

  • Allison S
    Ações de comentário Permalink

    Hi there, 

    Just checking in on the status of the EAP? I signed up on 12/17/18, still haven't heard back. I am eager to try this functionality out! Thanks!

    1
  • Bogdan Andrei Sturzoiu
    Ações de comentário Permalink

    Hi Allison! We're onboarding non-Enterprise this week on the new Arrange articles experience. However, adding sub-sections will only be possible for Guide Enterprise users. I'll get into more details in the email I'll send over.

    0
  • Allison S
    Ações de comentário Permalink

    Thanks, Bogdan! 

    We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP? 

    I will confirm when we have upgraded our Guide plan. 

    Thanks!

    0
  • Allison S
    Ações de comentário Permalink

    Hi @Bogdan

    We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle! 

    Any chance that we will be approved by today/tomorrow? I have been wanting this option for a while now! Thank you!

    0
  • Ryan McGrew
    Ações de comentário Permalink

    Hey Allison,

    I've just added your account to the EAP.

    Thanks!

    0
  • Alyssa Callahan
    Ações de comentário Permalink

    @Bogdan Andrei Sturzolu

    My company utilizes Guide Enterprise - do you have more information on when the sub-section functionality will become widely available?  Thank you!

    0
  • Jaspreet Sahota
    Ações de comentário Permalink

    Any update regarding EAP?

    0
  • Bogdan Andrei Sturzoiu
    Ações de comentário Permalink

    Hey there,

    you can now sign up again for the EAP. We expect to release this to everybody by the end of the quarter.

    0
  • Jake
    Ações de comentário Permalink

    How can my org sign up for the EAP? We are looking to use this exact capability.

     

    Thanks!

    0
  • Bogdan Andrei Sturzoiu
    Ações de comentário Permalink

    Hey there!

    the EAP sign-up link: https://support.zendesk.com/hc/en-us/community/posts/360004388648-Sign-up-for-Flexible-hierarchies-EAP

    This is scheduled to GA next week though so almost there!

     

    0
  • David Moscol
    Ações de comentário Permalink

    Hi Bogdan,

    When the general release happens next week, will this feature be available in Guide Enterprise only?

    Thanks.

    0
  • Bogdan Andrei Sturzoiu
    Ações de comentário Permalink

    Hi David,

    that is correct, it will only be available on the Guide Enterprise plan.

    0

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