Sub-section in Knowledge Base
ConcluídaHow can I add a sub-section or sub-category to my knowledge base page?
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Hi there,
Just checking in on the status of the EAP? I signed up on 12/17/18, still haven't heard back. I am eager to try this functionality out! Thanks!
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Hi Allison! We're onboarding non-Enterprise this week on the new Arrange articles experience. However, adding sub-sections will only be possible for Guide Enterprise users. I'll get into more details in the email I'll send over.
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Thanks, Bogdan!
We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP?
I will confirm when we have upgraded our Guide plan.
Thanks!
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Hi @Bogdan
We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle!
Any chance that we will be approved by today/tomorrow? I have been wanting this option for a while now! Thank you!
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Hey Allison,
I've just added your account to the EAP.
Thanks!
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My company utilizes Guide Enterprise - do you have more information on when the sub-section functionality will become widely available? Thank you!
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Any update regarding EAP?
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Hey there,
you can now sign up again for the EAP. We expect to release this to everybody by the end of the quarter.
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How can my org sign up for the EAP? We are looking to use this exact capability.
Thanks!
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Hey there!
the EAP sign-up link: https://support.zendesk.com/hc/en-us/community/posts/360004388648-Sign-up-for-Flexible-hierarchies-EAP
This is scheduled to GA next week though so almost there!
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Hi Bogdan,
When the general release happens next week, will this feature be available in Guide Enterprise only?
Thanks.
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Hi David,
that is correct, it will only be available on the Guide Enterprise plan.
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