• Allison S.

  • 15 de janeiro de 2019 21:00

  Hi there, 

  Just checking in on the status of the EAP? I signed up on 12/17/18, still haven't heard back. I am eager to try this functionality out! Thanks!

• Bogdan Andrei Sturzoiu

  • 16 de janeiro de 2019 08:19

  Hi Allison! We're onboarding non-Enterprise this week on the new Arrange articles experience. However, adding sub-sections will only be possible for Guide Enterprise users. I'll get into more details in the email I'll send over.

• Allison S.

  • 16 de janeiro de 2019 17:16

  Thanks, Bogdan! 

  We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP? 

  I will confirm when we have upgraded our Guide plan. 

  Thanks!

• Allison S.

  • 24 de janeiro de 2019 18:17

  Hi @Bogdan

  We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle! 

  Any chance that we will be approved by today/tomorrow? I have been wanting this option for a while now! Thank you!

• Ryan McGrew

  • 28 de janeiro de 2019 11:56

  Zendesk Product Manager

  Hey Allison,

  I've just added your account to the EAP.

  Thanks!

• Alyssa Callahan

  • 31 de janeiro de 2019 19:15
  • Editado

  @Bogdan Andrei Sturzolu

  My company utilizes Guide Enterprise - do you have more information on when the sub-section functionality will become widely available?  Thank you!

• Jaspreet Sahota

  • 2 de fevereiro de 2019 00:27

  Any update regarding EAP?

• Bogdan Andrei Sturzoiu

  • 6 de fevereiro de 2019 10:37

  Hey there,

  you can now sign up again for the EAP. We expect to release this to everybody by the end of the quarter.

• Jake

  • 20 de março de 2019 23:09

  How can my org sign up for the EAP? We are looking to use this exact capability.

   

  Thanks!

• Bogdan Andrei Sturzoiu

  • 21 de março de 2019 08:31

  Hey there!

  the EAP sign-up link: https://support.zendesk.com/hc/en-us/community/posts/360004388648-Sign-up-for-Flexible-hierarchies-EAP

  This is scheduled to GA next week though so almost there!

   

• David Moscol

  • 21 de março de 2019 16:27

  Hi Bogdan,

  When the general release happens next week, will this feature be available in Guide Enterprise only?

  Thanks.

• Bogdan Andrei Sturzoiu

  • 22 de março de 2019 08:11

  Hi David,

  that is correct, it will only be available on the Guide Enterprise plan.

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