Can't locate Customer Satisfaction setting

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5 Comentários

  • Merethe Needham
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    When I say which version, I think I mean "plan" - how do I find out what plan I'm on and if the plan includes customer satisfaction?

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  • Graeme Carmichael
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    Merethe

    Customer satisfaction is available on the regular plan and above- so it is only not available to starter user.

    To find out your plan, under admin>settings you should see the option for 'subscription'. That should give details of your plan. The account owner can change the plan details from there.

    Here is a screenshot of the satisfaction tab in case that helps you locate it.

     

     

    1
  • Merethe Needham
    Ações de comentário Permalink

    Thanks Graeme,

    It looks like we are on the Zopim chat plan.  Is there anywhere which shows a comparison between the different available plans we could upgrade too?

    Thanks

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  • Graeme Carmichael
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    The full range of plans offered by Zendesk are available here. Click the 'Compare Our Plans' button to see a feature list for each plan.

    There are also details of features here.

    Hope that helps.

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  • Merethe Needham
    Ações de comentário Permalink

    This is brilliant - thank you!

    Question(s) answered :) 

    0

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