Request for Step-by-Step Instructions on How to Create Restricted Sections

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2 Comentários

  • Jessie Schutz
    Zendesk team member

    Hey Jamie!

    Sorry for the delayed response on this!

    All Help Centers are created with the same default sections, regardless of plan level, but beyond that there are features that are restricted depending on what plan you're using.

    The "Agents and Managers" option in the "Who can view" area when you create a section is part of the Help Center's Internal Knowledge Base feature, which is only available on the Plus and Enterprise plans. This is why you don't see it when you create a brand new section.

    You can still restrict your sections so they can only be viewed by signed in users, and further restrict that content so that it can only be viewed by signed in users that are in a certain Organization, or who have certain user tags. You can find out more about this here: Restricting access to Knowledge Base content

    For your use case, I'd recommend adding all of your agents to an Organization, and using that to restrict the content that is for their eyes only.

    Hope that helps!

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  • Nicole S.
    Zendesk Community Team

    This post closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post

     
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