How can the end-users see the "Outdated" status on articles?

12 Comentários

  • Wes Drury

    @Danielle - You are correct, currently the outdated checkbox does not project on the article itself.  I would think that we will see this in the future but currently you would have to use the API to show the status on the article page.

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  • DanielleGlick

    Thanks Wes. I don't know how to use the API, so I hope this can be a simple feature that is added soon. I would love the ability to customize the font styling of the alert too.

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  • Jessie Schutz

    Hey Danielle!

    We're actually in the process of making some improvements to the way content is managed in Help Center, but I don't have any details to share just yet. I'd definitely recommend keeping an eye on our Announcements Forum, though, so you'll be alerted when new stuff becomes available!

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  • Makenzie Wells

    @Jessie - is there a better way to alert our end-users that the article isn't relevant any longer without using the API?

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  • Jessie Schutz

    Hi Makenzie!

    Are you wanting to proactively notify all your customers, or just have a note in the article itself to let people know it's outdated?

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  • Makenzie Wells

    Hi Jessie!

    We aren't looking to notify all customers. Our goal is to have a note auto-populate or flag the article when marked as 'Outdated'. However, I could definitely add a note or some styling to the article manually.

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  • Jessie Schutz

    Hi Makenzie!

    You might be able to run a script that would add a note based on an article label or something to that effect, although I'm not able to assist you with the details of such a thing here in Support. Manual styling will probably be the easiest way to go about it, with a link directing customers to the updated document.

    When we have outdated docs here at Zendesk, we actually remove them by adding them to a restricted "Archive" section so they're not in circulation to add confusion. You might consider something along those lines as well.

    Please let me know if you have any other questions!

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  • Patricia Boskin

    Do you have any update on when the end user might be able to see the 'outdated' flag on an article?

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  • Jessie Schutz

    Hey Patty!

    I'm following up with our Product team to see if there's any information to share on this. Thanks for your patience!

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  • Jessie Schutz

    Hey Patty,

    Sorry about the crazy-late reply!

    Back in March we announced a new way to manage articles in your Help Center. This new Help Center features includes the ability to view all your articles in a list, and filter those articles by several different criteria, including by "outdated" flag.

    There is no built-in visual cue to indicate that an article has been marked as outdated to the end-user (in most use cases this isn't something you'd want to advertise to your readers - you'd just want to make sure it got updated in a timely manner). However, if this is something that's important based on the way you organize and manage your documentation, you may be able to do some custom coding to add some kind of icon or note so your customers know what they're looking at.

    That kind of customization is outside the purview of Support, but we have lots of Help Center gurus here in the Community who can help, in addition to our own documentation: Help Center resources.

    Please let me know if you have any other questions!

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  • Will Strohl

    I can't say I agree with the "most use cases" part of your reply, Jessie.  As a software vendor, it's not all that uncommon to keep outdated documentation available for customers on older versions of software.  You wouldn't always keep updating the same articles.  

    I really feel that we should have an easier way to visually indicate to a visitor that an article is outdated.  We shouldn't be required to use the API to do this.

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  • Marci Abraham

    I seem to be a little late to the party, but I agree with @Will. We do have "outdated" articles that we want to maintain for users of older versions of our software. 

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