Enable Additional Status Categories in Community

10 Comentários

  • Joel Mayer


  • Merav Bitton

    On the same topic, I would like to be able to see a list of all posts that have not been Answered, or have not been tagged with Planned/Not Planned/Completed.

    This way I can easily see the list of posts that may have been overlooked and not responded to.

    Can you please add to the list of filters "Untagged" or "Unanswered" or something like that?


  • Merav Bitton

    * I am referring to an official answer from our team, not from a customer.

  • Heather Rommel
    Community Moderator


    I appreciate the simplicity of Zendesk but I have to agree having more statuses to choose from (how about letting us configure it?) and an easy way to look at posts and their statuses (or lack thereof) would be REALLY helpful.


  • Merav Bitton


    since the last post here we have started using our Community more and more and I was wondering if there is any progress on this? Will we be able to add another status to a post in addition to the standard Planned/Not Planned,Answered/Completed.


    Thank you


  • Eric Kramer

    This is a feature we would also like to see.  From a product management status it's difficult to communicate to your users with only the statuses of "Planned", "Not Planned", or "Completed".  At the very least, it would be helpful to have an "In Progress" option.  However, ideally we'd like to have the ability to specify our own statuses.

  • Terri McKinney

    Softdocs would really like to see this enhancement (configurable option). Our Product Development team members need additional statuses to help communicate the status of their product suggestions. Our Product Owner has requested the following:

    Final QA Testing
    General Availability

  • Pierre Joseph DE LA FONCHAIS

    This feature would be very interesting especially because it is present in the software of your competitors

  • Dave Dyson
    Zendesk Community Team

    For a related thread, see Kasper's official comment here: Adding labels (e.g. tags) to posts

    (not exactly the same, but may be helpful)

  • Nick Conte

    Thanks for starting the post Paul McCarthy!

    We use a separate platform for feedback, instead Gather is strictly used as a community forum. While we have been able to override the public-facing names of statuses in favor of our custom statuses. However, we would like to be able to add another status or two.

    For example, there are threads where we never anticipate an end to the conversation. We would like to add an additional status of "Ongoing - Tell us more!"



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