Github Integration Support Required

9 Comentários

  • Kristof Van Kriekingen
    Ações de comentário Permalink

    Hey Randy,

    I just googled zendesk and Github and found this: https://zapier.com/zapbook/github/zendesk/

    Might be helpful for you, hope you find what you are looking for!
    There are some youtube video's available aswell, explaining how to sync btw Zendesk & Github.

    Might be helpful aswell: GitZen: Dashboard for Github Issues integration

    https://support.zendesk.com/hc/en-us/community/posts/203457516-GitZen-Dashboard-for-Github-Issues-integration-

    Kind regards
    Kristof

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  • Randy Terbush
    Ações de comentário Permalink

    Thanks Kristof,

    For anyone else headed down  this path, here is a bit more info:

    1. Spent the day attempting to get GitZen working. It hasn't been touched for two years and unfortunately has a bit of bit rot. I'm close, but my Python/Django skills are rusty at best.

    2. Zapier has confirmed that they can only handle unidirectional integration, so the tickets are not linked to get updates from comments on Github issues and vice versa. There also seems to be a bug whereas data pulled from Zendesk is not grabbing the entire thread of the tickets and even worse, the only attachments being forwarded are the profile pictures for the agents. Not very useful.

     

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  • TissueApp
    Ações de comentário Permalink

    Good afternoon everyone,

    I know we're not the popular guys on this thread, but I wanted to make sure you knew TissueApp offers a paid powerful GitHub - Zendesk integration. 

    We have about 373 active customers, with a little bit less than half of those on our TissueApp Pro offering. 

    You will find a lot more information on our website at www.tissueapp.com or by contacting us directly at support@tissueapp.com 

    Thanks

     

    1
  • IntegrateCloud
    Ações de comentário Permalink

    hello 

    we just released a Zendesk Github app that you can installed it on your ZD instance.Our app will be available in the Zendesk marketplace in few days.For now just click on this article and follow the instructions:

     

    https://integratecloud.azuredesk.co/SupportHome/Articles?query=5446_Zendesk_GitHub_App_by 

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  • Nicole - Community Manager
    Ações de comentário Permalink

    Thanks for sharing your solution, IntegrateCloud!

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  • IntegrateCloud
    Ações de comentário Permalink

    Our github app is now public:

    https://www.zendesk.com/apps/support/integratecloud-connector-for-github/

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  • Claire
    Ações de comentário Permalink

    I was searching for a solution for this as well and came across IntegrateCloud. I've been using it for a few weeks and it seems to be doing great. I am able to create new Github issues directly from the ticket in Zendesk and link existing Github issues to tickets in Zendesk. The customer support has been stellar as well. I also tried out Tissue app but as Randy mentioned its pretty buggy and doesn't have all the features I want. I would highly recommend checking out IntegrateCloud for anyone looking to link their Zendesk tickets to Github. 

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  • IntegrateCloud
    Ações de comentário Permalink

    Thanks Claire.Here is the link for our latest github app

    https://www.zendesk.com/apps/support/integratecloud-connector-for-github/

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  • Git-Zen
    Ações de comentário Permalink

    We'd also like to make everyone aware of a new Zendesk application, Git-Zen, that is specifically designed to integrate with GitHub repositories:

    https://www.zendesk.com/apps/support/git-zen/ 

    You can tie one or many GitHub repositories to one or many Zendesk tickets by simply referencing the Zendesk ticket number in the issue comment or commit message.  Git-Zen shows the GitHub issues, commits, and affected files right in the Zendesk ticket sidebar.  You may also create a new GitHub issue directly from the Zendesk ticket.

    There is also a "lite" version of Git-Zen freely available in the Zendesk marketplace if you have minimal integration needs, or if you just want to try out the functionality.

     

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