Zendesk Voice Call Back Option - Please!!

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4 Comentários

  • Josh

    Transferring calls is available for Zendesk Advanced Voice. 

    Callback functionality though is not not. +1 to that. 

    0
  • Caroline Kello
    Zendesk Product Manager

    Hi Amanda and Josh, 

    Happy to tell you that this work is in development at the moment. No timeline yet but keep an eye out on our Announcements page

    The ability to transfer calls, either to an end-user, an agent or a group is existing functionality with Basic and Advanced Talk. You can read up on it here.  

    Thanks,

    Caroline

    0
  • Claudio Ferreira

    Hi,

    Already have a date to make this service available?

    I'm waiting!

    0
  • Caroline Kello
    Zendesk Product Manager

    Hi Claudio,

    Apologies as I missed to update this thread once we GAd Callback from Queue. It's available for customers on Talk Professional and Enterprise (and Advanced legacy) as of earlier this year.

    Please read the announcement here https://support.zendesk.com/hc/en-us/articles/115004532667-New-Zendesk-Talk-feature-Callback-from-Queue 

    Thanks, Caroline

    0

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