We have a unique issue where people who are not in our customer base are being auto-CCd somehow on customer tickets.
In all cases, the email addresses are very similar. In the latest case, the local-part was identical and the domain was similar.
The CC creates a user account and attempts to remove the CC by agents are not permanent. The workaround is to delete the non-customer user account and blacklist the email address, but is there a way to prevent this altogether?
There are no business rules I can find in our instance that would trigger this. This happens on only one instance of our multiple zendesks as far as I know, but we've had at least 3 cases in the past week. and are all via the email channel.
Any help would be much appreciated! I've already read a bunch of threads in the Help Center and Community Forum, but have not found a preventative solution!
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