This is a feature request to add the capability in Voice to have a three-way conversation with the agent, caller, and external number during a warm transfer.
Currently, the agent can place the caller on hold while dialing/speaking to the external number. The transfer simply connects the caller and external number while removing the agent from the call.
It would be helpful to allow the option for the agent to have both the caller and external number on the line at the same time to complete the introduction before the agent drops off the call.
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