Three-way conference option during a warm transfer
ConcluídaThis is a feature request to add the capability in Voice to have a three-way conversation with the agent, caller, and external number during a warm transfer.
Currently, the agent can place the caller on hold while dialing/speaking to the external number. The transfer simply connects the caller and external number while removing the agent from the call.
It would be helpful to allow the option for the agent to have both the caller and external number on the line at the same time to complete the introduction before the agent drops off the call.
-
Comentário oficial
Greetings!
Thank you all for an amazing feedback!
We are very happy to announce that Conference Calling is now generally available to all our Zendesk Talk Professional and Enterprise customers.
Your feedback was instrumental in getting the functionality planned and delivered. We really appreciate your continued support.
Here is the link to the detailed announcement.
Thanks, Rohan
-
Bump. We really need this. Please!
-
Hey Jacob and David,
Just wanted to let you know that Conference is now in open beta for Talk Professional and Enterprise customers (plus Advanced Legacy). You can now allow your agents to bring a 3rd party into an ongoing call with the customer. If you're interested in signing up follow this link.
Thanks, Caroline
-
Caroline, This is amazingly helpful to us. Thank you so much to you and the Zendesk team for taking this to heart and continuing to be a great and responsive company!
-
Thank you, @Caroline Kello! Looking forward to testing this out.
-
You guys are just the best! So happy to hear that we can continue to add value to your customers and your agents. Please let me know of any feedback you might have (shamelessly adding a link to the feedback forum) and thoughts on improvements. Happy Friday!
-
Hey Caroline! Not sure if this feature has been rolled out completely yet but we'd love to test this with our account as well. Thanks!
-
Hey Micah! The feature is still in beta so if you're on the applicable plan you can sign up in the link in the official comment above :)
Thanks, Caroline
Publicação fechada para comentários.
8 Comentários