My company treats forum/community posts and comments on KB articles as support inquiries because our community is not very active. Therefore, I would like new forum posts, forum post replies/comments, and KB comments to come into our Zendesk portal as tickets, so any of our support staff may respond to them. I tried setting up a new email address that is subscribed to all forums and KBs, and I've set the update notifications to be forwarded to our main ZD email account. However, we get an "email processing error" message when the replies come into ZD.
Does anyone else have a better solution to this? We want forum posts and comments/replies as well as KB comments to come into our ticket queue, rather than individual agents subscribing to the categories, etc.
Por favor, entrar para comentar.