Today, the JIRA Integration versions 3 and 4 do not work with JIRA user and group directories other than the JIRA built-in directory.
In our case, we synchronize multiple ADs and a customer directory with a total of around 700 users, quickly growing. Managing that number of users manually is error prone and time intensive, so, an integration with already present directories (and using external password management) is both a time saver and an error reducing scheme.
I would like Zendesk to make the JIRA - Zendesk integration work for users synced to JIRA using CROWD, since this is a frequently used feature in "Atlassian Shops" who use JIRA, Confluence and maybe other Atlassian products and want to make user management manageable.
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