Gamification for Zendesk?

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9 Comentários

  • Comentário oficial
    Nicole S.
    Zendesk Community Team

    Hi Mary - 

    There is definitely not any gamification native to our platform, nor are they planning to build that. I'm not sure who mentioned this, but my guess is that they were speaking of a third-party tool or application that they layered on top of their community - Badgeville is one I've heard mention of in the past. 

    The only badging the Zendesk Communities platform has is the JS hacks (which I think you're familiar with) we use to indicate moderators and Community Managers, but that is done manually, not automatically. 

    Here are those tips in case you need them for reference: 

    Adding agent badge in Communities

    Code for moderator badge hack

  • Mary Paez

    Hi Nicole.  Thank you for that.  maybe they thought it was part of ZD but it may be that add on Badgeville.  Also, I do not have access to that code page.  Thank you!

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  • Nicole S.
    Zendesk Community Team

    You're welcome, Mary.

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  • Stuart Chivers

    Mary, did you look into this any further? I would also like to incentivise use of community. The available apps seem to be more orientated around the incentivising of agents. 

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  • Nicole S.
    Zendesk Community Team

    Hey Stuart - 

    We're currently looking into this for the Zendesk community as well; we'll let you know if we find any third parties we'd recommend. 

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  • Guljeet Nagpaul

    Hi Nicole, 

    If Zendesk natively does not have this capability yet, any add on you can suggest ?

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  • Nicole S.
    Zendesk Community Team

    Hi Guljeet,

    We don't have any apps or integrations for gamification in our marketplace as of yet. That being said, I know that there are users who have either built their own gamification systems leveraging information pulled via the API or have hired our professional services team to custom build it for them.

    Hopefully some other users will be able to offer up suggestions of how they have implemented gamification on their communities.

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  • Andrei Heimann

    Hey guys, I've found those apps that can be useful.

     

    https://www.getapp.com/operations-management-software/gamification/w/zendesk/

    Best Regards

     

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  • Nicole S.
    Zendesk Community Team

    Hey Andrei - 

    Are those apps for internal use (i.e. gamification for agents) or external use (i.e. gamification to reard end-users who participate in the community)? 

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