Widget - suggested terms search
RespondidaOften our customers will enter a full paragraph of text in the web widget, resulting in no results found.
However if the customer only entered in a short phrase such as "change email" or "reorder photos" the related Guide articles will appear.
Allowing the ability to change the 'grey text' (currently defaulted to 'How can we help?') with suggested search phrases will help drive down searches with no result.
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Hi Paul, thanks for the feedback! You can customize the search placeholder text using the Web Widget settings api: https://developer.zendesk.com/embeddables/docs/widget/zesettings#searchplaceholder.
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Brilliant, thanks Daniel.
We'll definitely use the api. I can't wait to see if the 'With no result' search stats improve!
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