Callback offered after main greeting
RespondidaHi All,
Having worked with a number of IVRs in the past , I find it strange that callback is offered/played straight after our main greeting. Imagine being a customer calling and hearing a welcome message immediately followed by - if you'd like us to call you back press 2.
In my experience you would expect and want to offer call back as an option on extended hold not upfront. Is this too crazy a concept? To be fair, the service team have sugguested a work around but I don't really want to introduce an IVR and should not have to "hack" it by recording around it.
Can you please consider developing Talk so we can introduce the callback option within hold?
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Hello, I totaly agree on this one. Idealy we should be able to setup call back option after sometime in the queue and not upfront, since we miss the whole point of inbound call this way. I think this is a basic feature that should be developed
@Parry Aliferis what is the suggested work around in this case?
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Hi All, You have the option to change your wait greeting and you can record it such that callback is only offered to customers after a specific period of time instead of at the start.
Thanks
NeilNeil Weldon | Director of Product
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