I called into Zendesk Support asking about generating a report that covers all of my Agent login/logouts for business days. In my case this would be MON-FRI 9AM-5PM.
However I was surprised to hear there is no way to do that currently. Can I make a feature request for this?
The use case: Admin wants check and make sure that all agents are actually logged in during business hours and the admin needs to gather this information for weekly report. The report will be for Talk and Chat.
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