I'm new to this community and trying to figure out things around Guide.
Out of long list of issues, one boggles my mind right now - I have an article which Visible to is set to Everyone. As a Guide Admin I see it as Work In Progress.
Yet, even though visible to Everyone, nobody (not agents nor managers) can see it in the Help Center section it is set to. Not even the original author, and Agent. The only way I found it would be visible is if the article goes thru the entire publishing workflow.
What am I missing?
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