Change the notification sound in Support app

4 Comentários

  • Scott C

    Claudia, Please pass along to the team that many (I've seen posts in other areas) are not happy with the inability to set notification sounds. My small business runs 24x7x365 and tickets are EXTREMELY important to resolve quickly. Many times I simply don't hear the notification sound. IOS and Android are wonderful devices with all kinds of sound/volume capabilities and I (we?) find it a weakness in coding design that prohibits us from using capabilities of the devices. Respectfully requested, Scott

  • Claudia Pelagatti
    Zendesk team member

    Hey Larry,

    I am afraid that currently, you cannot set a custom notification sound. Unfortunately, this is not in our short term roadmap to add, but I passed along your feedback to the team.


  • Sondra Halperin

    I find the current sound disruptive. With my earbuds in it startles me and feels like I'm damaging my ears. I'd love to be able to change it to something more soothing.

    This is something Zendesk will have to build into the app.

    I'm hoping you will.

  • Joseph Feeney

    Please allow customization of alert sounds for notifications on Zendesk, I agree with Scott 100% especially since we get tickets that need immediate resolution, the default sound is hardly alerting at all.


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