Deactivate field values instead of deleting them

11 Comentários

  • Nicole Saunders
    Zendesk Community Team

    Thanks for the detailed feedback, Chris!

    We'll continue to collect votes and comments on this suggestion to gauge other users' need/interest as well.

  • Hillary Latham
    Community Moderator

    I agree with this suggestion.  The biggest problem is that I can no longer report on values if I remove them.  I still need to report on the old activity.

  • Bob Schackner

     I too would love to see the ability to inactivate field values. As we continue to grow and review our current values, we often find that we can consolidate problems into fewer problem types. It would be nice to have the ability to hide the values we no longer need and still be able to report on the older data.

  • Mark Dunkley

    Glad I found this before I deleted values.. We need this!!!!!  

  • Reshma Patel

    +1 for this functionality.  Reporting is critical and we need a way to report on values that were once used but no longer used.  

  • Leonardo FL.

    Please implement this functionality. We really need this. 

  • Florian W.

    We also need a functionality to deactivate drop down field values.
    It's a must have for longterm Zendesk users with changing values from time to time.

  • Greg Padden

    This could prove insanely useful to our firm. 

  • Luke Hutchings

    The ability to deactivating fields is becoming more and more of a necessity as time passes. Please make this a priority as it's becoming very time-consuming to manage this. 

  • Jiri Kanicky

    2 years since this was opened.

    All ticketing systems have this option only Zendesk does not.

    The fact that Zendesk is not doing anything about such important option is mind blowing.

  • Gui Saueressig

    Zendesk PM Team,

    Can you please share a roadmap/timeframe when this feature is planned to be implemented?

    Also, other than the input/comments already shared on this thread, how can the Zendesk community help influence this feature to be prioritized higher?



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