Suppress notifications when a ticket is solved.

Respondida

3 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hey Doug,

    I would recommend checking the Ticket Events of a ticket to see which trigger is firing and sending these notifications.

    Afterwards, you can navigate to Admin>Business Rules>Triggers and edit the trigger shown in your ticket events. Once on the editing page you can add the Status>Is not>Solved condition to your trigger.

    The above should prevent the notification from being sent when the ticket has been set to a solved status.

    Let me know if you run into any issues setting this up :)

    0
  • Doug Kyle
    Ações de comentário Permalink

    Perfect, thanks! I always forget about the Ticket Events.

    0
  • Brett - Community Manager
    Ações de comentário Permalink

    Happy to help Doug :)

    0

Por favor, entrar para comentar.

Desenvolvido por Zendesk