Stop trigger "Thank you for your mail" mails when agents make tickets


2 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hi Casper,

    If you edit your trigger and add the Current user > is not > agent condition that should prevent the email notification from going out when agents create these tickets.

    Let me know if you run into any issues :)

  • Casper
    Ações de comentário Permalink

    Hey Brett,

    That is simply awesome. And you are too!

    Have a great friday.



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