Child case workflow

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  • Brett - Community Manager
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    Hi Andrew,

    There's no way to accomplish this natively other than using the Problem/Incidents. More information can be found in our Working with problem and incident tickets article which I've attached.

    Otherwise there are a couple of apps you can take a look at that would get you relatively close to what you're looking for. I've listed these apps below:

    Keep in mind that the only supported app is the Linked Ticket which I've provided the documentation for.

    Let me know if you have any other questions for me :)

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  • Andrew Corrigan
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    Hi Brett,

     

    Thank you for taking the time to provide this information! I will be sure to look it over, and see if we can get this working.

     

    Best,

    Andrew

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