Can you send a notification when you reassign a ticket to another group?

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  • Sebastiaan Wijchers
    Ações de comentário Permalink

    Hello Corie,

    The short answer would be yes, conditions would look somewhat like this:

    And then you can use an 'email user' or 'email group' action to send out the email.

    Is this what you were looking for?

    With kind regards,

    Sebastiaan

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