Admin>Manage>Ticket Fields - Filtering by Brand


1 Comentários

  • Dan Cooper
    Community Moderator

    Hi Alex, 

    Each field has an agent facing name and an end user facing name.  You could rename the agent side of the field to help make it more easily distinguishable between each brand.  

    Alternatively, if the field names are the same, you could use the same field and slice any reporting of those fields using the Brand as the slice point.  All fields exist on all forms today.  If you were to receive a ticket with all of Brand A fields filled out, but it was actually Brand B and you added all the data into the Brand B fields, you'd still have data in the Brand A fields available unless you removed them.  


Publicação fechada para comentários.

Powered by Zendesk