How to demonstrate SLA in Explore?


2 Comentários

  • Maria Karenda

    There is a metric called Achieved SLA Tickets in the Ticket SLAs Dataset.


    My concern is that I can't find a way to measure it per Requester Locale. Could this filter be added for the SLA queries?

  • Delores Cooper
    Zendesk Customer Success

    Hi Daniel!


    Maria is right -- the metric you'll want to use is Achieved SLA Tickets


    Maria, unfortunately, it isn't possible to use Requester Locale with this metric currently. I recommend posting that feedback in our Product Feedback forum here: 




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