New Metric - Agent's Status Activity

2 Comentários

  • Comentário oficial
    John Costello
    Zendesk Product Manager

    Hi All, 

    Great news ! We are planning to work on Agent activity metrics in H2 of 2021. We plan to start with Live Data metrics tracking Agent status across Chat, Talk and Support channels. 

    More info to come soon 

    John Costello 

    Explore Product Manager

  • Tim Nicholls

    Could you provide an update on when it will be possible to run reports with the data khajlk outlines above.


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