Default Support Group applied to ticket when Chat ends

1 Comentários

  • Stephen Belleau

    This was a huge pain point for us recently too. Several convoluted triggers were required to work around this behaviour. 

    I just want all chat tags passed to the ticket at the beginning of the chat. That way, we can identify on the support ticket where the chat originated (our help center passes in a unique tag identifying the brand/category/section/etc when the chat starts), and make sure it gets the right group via trigger. It should then sync tags again at the end of the chat, to catch any adjustments made while in progress. 

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