Attach images using chat shortcuts
RespondidaI would love to be able to attach images using shortcuts.
My team is often taking screenshots and sending them over chat. Right now we've got some shortcuts set up that explain a feature of our product and link to our documentation. Several of these are describing what button to click, so adding the image to the shortcut would be super helpful so that our agents don't have to go take a screenshot each time!
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Hi Morgan,
Thanks for sharing your feedback, there is a similar thread about shortcuts and attachments here: https://chat.zendesk.com/hc/en-us/community/posts/115009598968-Add-attachments-to-chat-shortcuts-
Currently, there are no immediate plans to offer attachments/images on shortcuts in the next 6 months. If/when that changes, we will let you know. Our recommendation now would be to link to publicly accessible files via a service like Dropbox or Google Drive.
Thanks,
Ramin -
Aproveitando, com o novo chat disponível na área de trabalho agente, as macros com imagem não aparecem corretamente para o cliente, pq?
Por favor, entrar para comentar.
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