Agent log in/out report including status

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3 Comentários

  • Prakruti Hindia
    Zendesk Product Manager

    Hi Jonathan,

    Thank you for the feedback. We understand the need to provide more visibility around agent activity to the admins. We are working towards it. Keep an eye out, it is coming soon. 

    - Prakruti

     

     

    0
  • Aswin Kannan

    This is a much needed feature and I'm glad that it is being worked on. If you guys need a beta volunteer I'm all in!

    0
  • Prakruti Hindia
    Zendesk Product Manager

    Hi everyone,

    We recently added agent status reporting in Analytics. Admins can now view 

    • number of agents online across time duration
    • time spent by agents online as part of Activity Breakdown
    • timestamp & duration of time spent by agents online, away and invisible as part of CSV report

    More information can be found here

    - Prakruti

    1

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