Hostname or networkdomain address visible in chatsession

2 Comentários

  • Mark Roossien
    Ações de comentário Permalink

    4 years later, this is still a very active thread. The option to see who it is you're chatting with is incredibly important. Even if it is unreliable, it's better to know something about the person than nothing.

    Could you take a second look in finding out if this is possible? Perhaps in an upgrade of a plan, it's incredibly valuable information.

    Thanks.

    0
  • Ramin Shokrizadeh
    Ações de comentário Permalink

    Hi Mark,

    Thanks for being passionate for this over the years. Unfortunately, it isn't something we are planning to support again any time soon.

    Your best bet is to use something like Clearbit and build an app inside of Chat to do the IP address lookup so you can give your agents more context on who they might be talking to.

    Here are the API docs from Clearbit to do the IP look up: https://clearbit.com/docs#reveal-api-lookup-ip-addresses

    Apps framework docs can be found here: https://developer.zendesk.com/apps/docs/chat-api/introduction

     

    Thanks,

    Ramin

    0

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