Recently I found out that the 'Hostname' function that was integrated in your chat widget was deprecated. This was a handy tool for me to sometimes tell the name of the customers/businessname if he/her was logged into his/her e-mail.
You would see something like 'mail.*companyname*.com, this way you would be able to tell what company was visiting your website and with who you are chatting with.
I sincerely miss this function already and it would be great if there would be a workaround for it. Since I heard the function was unreliable and taking too much CPU, I understand if this won't happen anytime soon, but I thought I'd give it a shot.
Love to hear your guys feedback on it, and I want to personally thank agent 'Mae' suggesting a thread for this issue :)
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