Automatically open tickets when Due Date reached.

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  • Brett - Community Manager
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    Great question Mike!

    You can set this up using an automation similar to what's shown in the screenshot below:

     

    You can choose to use Calendar hours or Business hours as well as any amount of time before the due date. It may also be a good idea to send out an email notification to the assignee/group as well using the same automation.

    Hope this helps!

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