Lock Down Shortcuts

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1 Comentários

  • Comentário oficial
    Rajat Garg
    Zendesk Product Manager

    Hi Christina,

    We recently released roles and permissions feature (on Premium and Enterprise plans) that allow admins to create roles and customize agent permissions. Using this you can prevent agents from creating shortcuts. You can find more about the feature in our announcement post here.

    Thanks,

    Rajat

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