[COMPLETED] Add feature to automatically serve chats
ConcluídaCan you add a feature that allows the admin to set up an option to automatically serve chats based on agent concurrency setting?
For example, if agent has concurrency set to 2 on his profile, once he has less than two concurrent chats, Zopim automatically serves him chats up to his concurrency limit.
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Hey Marvin,
Thanks for the feedback! Good news is that this is a planned feature, stay tuned for updates!
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Brilliant!
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Hi All,
We've recently launched this feature. Check out our blog post here: https://blog.zopim.com/2016/01/26/chat-routing/
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