Remove group cc & triggers from internal comments


2 Comentários

  • Brett - Community Manager
    Ações de comentário Permalink

    Hi Lizzy,

    If you're agents are still receiving an email notification then there may still be a trigger activated that is sending out this information. I recommend taking a look at the ticket events of your ticket to see which trigger is firing and sending out these notifications.

    If you have any troubles locating these triggers let me know and I can create a ticket on your behalf to troubleshoot further :)


  • Justin Wedes
    Ações de comentário Permalink

    @Brett I have a similar question: when my fellow agents add an internal comment to a ticket they are automatically added as a CC on that ticket. How can I disable this?


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