Link Ticket ID to Ticket

Zac

In Insights, Ticket ID field on any row is hyperlinked to the ticket, so it is easy to check data from Insights against Support.

So far, this is not done in Explore. It would greatly enhance usability.

7 Comentários

Dan Ross
- 8 de agosto de 2017 17:54
Community Moderator
This is a must have, in my opinion. Being able to quickly investigate the results of a report is extremely important.

1
Marius Wilhelmi
- 16 de agosto de 2017 16:30
Yes, looked for this functionality as well, since I use this in Insights on a regular base.

1
Hilary Zdanowski
- 2 de outubro de 2018 01:35
Any plans on adding this functionality?

1
Hillary Latham
- 20 de outubro de 2018 23:42
Community Moderator
I agree, this is something that is needed. It would also be great if it worked in emailed dashboards. We have dashboards we email out to customers, so it would be great to have interactions to open the ticket

1
JJ Lim
- 24 de janeiro de 2019 09:58
There you go: https://explore.zendesk.com/hc/en-us/articles/360002084927-Explore-recipe-Configuring-clickable-links-to-tickets

0
Dan Ross
- 24 de janeiro de 2019 17:24
Community Moderator
Thanks for sharing! I do hope that Zendesk makes this part of the default metric definitions however as not all users will find the help article!

0
Jason D.
- 13 de junho de 2019 18:25
Any update on this? I agree it is a must have.

0

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