Suggestion for new trigger condition (checks if a visitor has started typing)
ConcluídaWe have a trigger which runs "When a visitor loads the chat widget" after certain seconds on a particular page. The trigger works as it's described, however sometimes a visitor already started typing the first message and the trigger is fired before the visitor's message was sent (Enter pressed). Then the visitor's unsent message in the draft box disappeared.
Could you please make a condition to check if a visitor has started typing (something is in draft box) or not? Or could you please not wipe out the unsent message when a new chat starts so that a visitor's unsent message is still in the box?
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Hi Mariko,
Thanks for sharing your feedback. I have added a task to see if we can help persist the text entered, will get back to you if it is something we can do. Working on a new trigger condition takes a lot more effort, not something the team can do at the moment.
-Ramin
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Hi Mariko,
This change is rolling out now and will be available to all customers by next Tuesday. Thanks for posting the suggestion, let me know if you have any other questions.
The fix will persist entered text in any of the text input fields once the status changes, either due to account status change or a trigger firing.
Thanks,
Ramin
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