Error Adding Tags

2 Comentários

  • Comentário oficial
    Yunen Yeo

    Hi Christina,

    We have forwarded this as a ticket to our support team to investigate further. Please do email should you get any bug reports in the future. The product feedback forum is for improvements to the product.


  • Jacob J Christensen - Cloudhuset A/S
    Community Moderator

    Hi Christina,


    Tags need to be created by an admin before agents can start using them. Or if your agents are also admins, there's a check-box you can tick, so they can create new tags on the fly.

    You find the both the checkbox and the place to add tags at:

    Account settings > Chat tags.

    ![Chat tags](


    Hope that helps.


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