• Ramin Shokrizadeh

  • 22 de fevereiro de 2016 12:03

  Zendesk Product Manager

  Hi there Pankaj,

  Thanks for the feedback around better handling multiple brands in one account, especially with shortcuts.

  Other customers who are in a similar situation to you utilize a naming convention for each site. For example, shortcuts for site xyz.com would start with "xyz-shortcut name". Have you tried this already?

  In your example, what content would change between the two sites for the /hello variable? 

  Shortcuts currently support variables like:

  • {{visitor_name}} – Visitor’s name
  • {{visitor_email}} – Visitor’s email
  • {{visitor_city}} – Visitor’s city
  • {{visitor_country}} – Visitor’s country
  • {{visitor_browser}} – Visitor’s browser
  • {{agent_name}} – Agent’s name
  • {{agent_email}} – Agent’s email

  Would adding the website domain as a variable solve your problem? Or the differences much more complicated that they would require seperate shortcuts?

  Thanks,

  Ramin

• pankaj arya

  • 22 de fevereiro de 2016 14:12

  Adding variable for website will also help a lot.
  Having 1 more variable product name can do wonders.
  As we sell different product from different sites.

  I recently tried tawk.to
  They are dam slow and not user friendly. But they have a good feature of adding variables as global and with site name
  Common shortcuts goes in global. Specific shortcuts like download path of software, payment link etc goes in respective site shortcuts.

• Shashank Johri

  • 7 de junho de 2018 04:02

  Hello Pankaj

  We have opened up Early Access Program for Shortcut Enhancements. Now you can create personal shortcut, department shortcuts and global shortcuts. Apart from these there are many more functionalities we are including in this beta. Please sigh up. 

  Thanks 
  Shashank

• Shashank Johri

  • 2 de agosto de 2018 03:29

  Hi Everyone 

  We are pleased to announce the launch of Shortcuts Improvements. Please refer to the following announcement post. https://chat.zendesk.com/hc/en-us/articles/360001805048
  The feature is available now. 

  Thanks 
  Shashank

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