Is there a way to fill in a message sent by a trigger with user data?
ConcluídaThe problem is as follows.
There is a form wizard, and at a certain step, you must trigger a chat message with the filled data from the previous steps. So can Zendesk somehow send a message like “Hello, <name>. Can I help you? ”
(Or there may be an alternative that can help implement the described behavior)
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Hi Alexey,
Have you looked at the trigger placeholders before? Using @visitor_name should do what you need to do.
If you want to do the same in Shortcuts, you can use {{visitor_name}} in the shortcut.
Hope that helps,
Ramin
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Thank you very much, Ramin!
I did not know about @-syntax. I tried the {{}} one, and of course it did not work.
Por favor, entrar para comentar.
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