Chat routing depending on chat tags or visitor notes

4 Comentários

  • Comentário oficial
    Diogo Maciel
    Ações de comentário Permalink

    Hi there!

     

    This is currently not possible. I suggest creating a post on our Product Feedback page,  which is checked by our developers when implementing new features, with your use case, so it has a better chance of being implemented in the future

     

    https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback

  • Jessie Schutz
    Ações de comentário Permalink

    Hi Phanphanthu1997! Welcome to the Community!

    I'm not 100% sure about this answer to your question, so I'm going to find someone who can help you out. Stand by!

    0
  • Kirill Ivanov
    Ações de comentário Permalink

    Hello Phanphanthu1997.
    Did you manage to solve your problem?
    We are now faced with the same problem.
    We want the tags to be assigned to clients automatically during a chat request.

    0
  • Erika Camille Sundian
    Ações de comentário Permalink

    Hi Kirill Ivanov!

    Our product manager made a clarification about this kind of behavior and provided API's that you can try to use to make it work in this post: Chat routing depending on chat tags or visitor notes 

    I hope I was able to lead you in the right direction. If you have any questions, please let us know!

    0

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