I used incremental export API to export tickets and met some some problems when tried to exclude system update records.
It the document, it said that `It also helps to know that the endpoint compares the
start_time to the
generated_timestamp values. Therefore, any ticket in the results that was only updated by a system event or a database backfill will have a
generated_timestamp that's later than the
start_time but an
updated_at time that's earlier than the
So just want to confirm that does it mean:
generated_timestamp > start_time && updated_at < start_time
How about in cases: generated_timestamp = start_time = updated_at?
Thanks and Best Regards
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