Here is the report Im trying to accomplish:
On a month to month basis a report on each agent and/or for each department the # of tickets closed in a particular month and number of tickets assigned in a particulate month. The # of tickets closed would be for any ticket actually closed during that month, no matter the date of the original assignment. The # of tickets assigned would be for any ticket assigned to that agent during that month no matter the date of closure.
I see there are metrics for each but the problem is finding a date attribute that would address these to events in the same report. I am using in columns section: Update-Month and in the rows section: Update-Year but if I run reports individually for each metric the numbers dont match those on the report that combines the two metric
Thoughts or ideas would be appreciated
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