Reporting on # of tickets closed and # of tickets assigned each month in Explore

1 Comentários

  • Zac
    Ações de comentário Permalink

    Hi Bill,

    In this type of query, you should be able to use both metric regarding Ticket Closure and Ticket Assignment using the Update Month and Update Year as both metrics should count Update IDs that will then be filtered for only the IDs happening on specific period.

    Can you therefore make sure to send us a ticket to support@zendesk.com with more information on your issue including the link for the query combining the 2 metrics to further investigate.

    We look forward to hear back from you.

    Regards.

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