Automatic dispatch of the tickets between several agents

3 Comentários

  • Nicole - Community Manager

    Hi Philippine -

    Do you have specific criteria by which you would want specific tickets routed to specific agents, or do you just want the system to evenly distribute the tickets amongst all of your agents?

    0
  • Philippine

    Hi Nicole, 

    I don't have specific criteria. I just want the system to distribute randomly the "new" tickets between specific agents : we are two for now but we are going to expand our team. 

    Many thanks in advance for your help and reply :) 

    Best

    Philippine 

    0
  • Nicole - Community Manager

    Hi Philippine -

    There is a free app in the Zendesk Marketplace called "Round Robin" that can automatically assign tickets across your team for you - I think it might be just what you're looking for.

    0

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