According to our rep, CSAT for live phone calls isn't currently supported, leaving a potential blind spot in our CSAT reporting. Other than the rep asking if we've resolved their concern, we are not currently measuring CSAT on calls, but I think it would be a neat feature to be able to 'toggle' survey sampling in the Talk settings ("Enable CSAT?"). We could then prompt users in the greeting to stay on the line for a 2 question survey after the call to leave feedback. (Are you satisfied? Press 1 for yes 2 for no. Would you like to leave additional feedback? Press 1 for yes 2 for no.) I could see this as being a nice compliment to the Talk product!
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