• David Gillespie

  • 11 de junho de 2019 00:00

  Zendesk Product Manager

  Hi Mark,

  You can sync data between Zendesk Support and Jira using the our Jira field syncing feature. For more details about how the feature works and how to set it up, see the following community post:

  https://support.zendesk.com/hc/en-us/articles/115004257108-Jira-Using-the-Jira-field-syncing-feature

  Thanks,

  David

• Ryan Pesta

  • 2 de janeiro de 2020 22:39

  David Gillespie We are having this same issue. This is what the OP was referring to: https://support.zendesk.com/hc/en-us/articles/227745787-Linked-tickets-reporting
  
  I just submitted a ticket to Zendesk on the matter.

• David Gillespie

  • 3 de janeiro de 2020 00:32

  Zendesk Product Manager

  Hi Ryan & Mert,

  Are you able to confirm you've set the fields up exactly as described in this article?

  https://support.zendesk.com/hc/en-us/articles/227745787-Linked-tickets-reporting

  If the fields aren't set up exactly as specified (including the correct cases for the field names) they feature won't work.

  Thanks,

  David

• Cassiano Tartari

  • 5 de novembro de 2020 11:18

  Hi David, I follow all the steps in the related article https://support.zendesk.com/hc/en-us/articles/227745787-Linked-tickets-reporting but the information sync is not working. Also I checked https://support.zendesk.com/hc/en-us/articles/115003689807 but it's not working. Even when I create a new jira through zendesk.

   

  

• David Gillespie

  • 9 de novembro de 2020 12:06

  Zendesk Product Manager

  Hi Cassiano,

  Really sorry to hear. I've created a support ticket on you behalf and our advocacy team should be in contact with you shortly to get your integration up and running.

  Thanks,

  David

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