Macros: Ability to add multiple "Add CC" actions

5 Comentários

  • Devan La Spisa
    Ações de comentário Permalink

    Hello Peter,

    So regarding adding multiple CC's in general overall you can have this be a possibility but only in terms of CCing of agents. Anything else would unfortunately not be possible. 

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  • Peter Hochstrasser
    Ações de comentário Permalink

    Hi Devan

    As I pointed out above, after adding one Add CC (which allows for 1 recipient only) the action is greyed out.

    No matter whom you want to CC, you cannot.

    So, your statement does not reflect what I see. What is correct?

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  • Devan La Spisa
    Ações de comentário Permalink

    Hello Peter,

    Sorry if my previous answer didn't address your issue. Just to confirm is the user you are attempting to CC already have a user profile created within your user Support Account? If not this could be the what is causing the hiccup.

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  • Peter Hochstrasser
    Ações de comentário Permalink

    Hello Devan

    As I said, I have been able to create one "Add CC" for one person who is a (heavy i.e. not light) agent.

    Being "god" (admin + subscription holder), I think that no access problem should hinder me.

     

    It is simply that I cannot add a second "Add CC" action - no questions asked, just grayed out after having added the first one.

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  • Devan La Spisa
    Ações de comentário Permalink

    Hello Peter,

    So after testing this out on one of our test accounts what you are describing doesn't seem to be replicating on our end. I've gone ahead and included a screenshot of what we see on our end. If you are showing something different could you please add a screenshot of what you are running into so we can better assist you?

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